RESERVATION AND ACCOMMODATION
Hotel EGO shall be obliged to provide the use of services, requested and paid by the client under a reservation, in their full amount according to the data provided by the client through the reservation form for: Customer name, period, number of nights of stay, number of adults and children, regular and extra beds, price per night.
In the reservation, as babies are accepted children under the age of 1.9 years as at the date of arrival. In the reservation, as children are accepted guests under the age of 2 years to 11.9 years, as at the date of arrival. A guest, who has reached the age of 12 years as at the date of accommodation, shall be accounted for as an adult.
You can make requests for reservation:
- On our website –www.hotelego.info
- By e-mail: info@hotelego.info
- By phone: +359 32 63 62 61
PRICES, PAYMENT, GUARANTEED RESERVATIONS
Reservations
If you want to make a reservation, you have contact us via our website www.hotelego.info, by pfone +35932636261 or e-mail: info@hotelego.info and make a short inquiry including the following information - customer name, period, number of nights to stay, number of adults and children (age), regular and extra beds. After that you will receive an accommodation offer. Please note that the offer is valid for a 4-day period after receiving the offer. To guarantee your reservation You have to pay a deposit equal to 100% of the calculated price.
The reservation is guaranteed after 100% payment.
The field for additional information in the "request for reservation" form does not have binding character for Hotel EGO, as all desires of the customer, completed in the field in question, will be satisfied if possible.
The prices of Hotel EGO are in leva (BGN), with included 9% VAT, tourist tax and insurance. The total amount due from the customer on the reservation is calculated, depending on the number of days, number of adults and children, and the actual price offer for the corresponding period.
Accepted credit cards:
We accept payments with Visa, Visa Electron, V pay, MasterCard, MasterCard Electronic or Maestro cards.
After you have confirmed the reservation, and proceed to its payment the payment page of BORICA opens up. The payment screen is located in a 3-D Secure environment of BORICA, providing full protection of the data, which the customer enters. On this screen the customer enters data from his/her card - card type, number, period of validity and CVV2/СVС2 code. In case of cards, requiring an additional 3-D authentication, at which you are registered in the authentication schemes Verified by VISA or MasterCard SecureCode, an authentication page of your bank Issuer opens up, where you have to enter your password for authentication.
In order to be able to use your debit card for online payments, it is necessary to activate this service and to obtain your secret code, which you should use in your online payments. You can make the activation on any ATM machine in the network of BORICA.
The steps, according to which you can activate your service, and to obtain your secret code are:
Step 1: Insert your card in the ATM machine. Select "Other services".
Step 2: Select from the menu of the ATM machine the option "Payment via Internet".
Step 3: Select from the menu of the ATM machine "Secret code of BORICA".
Step 4: On the ATM screen is shown the message for the successful generation of your secret code.
On the cash receipt that will be printed, you will find the secret code, which you need for online payments with your debit card.
N.B. At no time during the creation of the reservation, the payment or after the payment, the merchant does not have access to the data from the card of the cardholder.
In case of a successful transaction on the screen is visualized a transaction receipt, which you must print out and save.
At the time of booking the mentioned amounts will be automatically withdrawn from your card at the conclusion of the payment process.
After a successful payment of the value of the created reservation, you will receive a confirmation, number and parameters of your guaranteed reservation.
Please keep in mind that guests without 100% advance payment of the reservation will not be accommodated.
Hotel EGO reserves its right to change the prices and special offers depending on the demand and the currently available vacancies. In case of confirmed and paid reservations, the amount due does not change, regardless of the presented new price offers.
N.B.
Bookings in which the reserving person has indicated in the authorization form a foreign debit/credit card are not accepted. If the reserving person cannot indicate his/her own debit/credit card, in order to ensure his/her booking with advance payment he/she may pay it through the virtual POS terminal in the online reservation module on the website of the hotel or to make a bank transfer.
For reservations in which the person making the reservation is different from the user of the reservation an advance payment through physical POS terminal without the presence of the card shall not be accepted. In these cases we recommend the customers to pay in advance their stay through the virtual POS terminal on the website of the hotel or with a bank transfer.
In case of reservation with a starting date on the next day and in cases where there is no more than three days between the date of the reservation and the date of the accommodation, we advise you to use the possibility to book and pay right away, which will speed up the process of acceptance, processing, confirmation and guaranteeing your reservation.
2. Via bank transfer
If you choose this payment method a pro forma invoice will be sent to you with data for the bank accounts of Hotel EGO. After making the bank transfer it is necessary to send a copy of the payment order or deposit slip e-mail: info@hotelego.info, as mandatory you should enter the number of the offer as reason for payment.
Upon successful payment of the value of the reservation on the offer, you will receive an invoice for advance payment and confirmation of the guaranteed reservation.
Please, address your questions, related to reservations in Hotel EGO to e-mail:info@hotelego.info or to telephone: +35932636261
CANCELLATIONS AND CHANGES IN RESERVATIONS
Hotel Ego reserves its right to charge, withhold and require from the customers all amounts for penalties on canceled, changed or early terminated reservations according to the announced cancellation conditions:
Cancellations without penalty shall be made up to 10 days before the date of accommodation, as the full amount shall be refunded.
In case of cancellation after this period a penalty equal to the sum for the first 3 nights shall be withheld.
In case of a non-arrival or shortened stay - the total value of the reservation shall be withheld as a penalty.
Changes are not accepted (change of names, dates, number of guests)
In cases of force majeure, imposing cancellation or change of the reservation, it is necessary the relevant documents and evidence to be submitted. Then the refund of the paid amounts is at the discretion of Hotel EGO.
The refunding of the paid amounts on canceled reservations: In case the payment has been made with a bank card, the refund will be as reverce bank operation to the card the payment has been made with, within 14 days.
Hotel EGO reserves the right to upgrade its guests in a hotel of a higher category!
FORCE MAJEURE
Neither party shall be responsible to the other party hereto if the execution is hampered due to force majeure, which can’t be foreseen logically by the affected party and which consequences are beyond its control (except settlement of payments), which includes without limitation natural calamities, military acts, strikes, epidemics, earthquake, fire,flood, government decisions. The damages, caused by the force majeure effect, shall be borne by the party in the present Agreement which is affected. Both parties of this Agreement shall undertake mutual acts to reduce the negative effects resulting from the force majeure.
PERSONAL INFORMATION
Your personal data are protected under the legislation of the Republic of Bulgaria and are used solely by the booking department of HOTEL EGO.
“ORO-2” EOOD, UIC 112523931, having its seat and registered address at: 32 Konstantin Velichkov str. Pazardzik, Bulgaria, is a controller of personal data and is responsible for compliance with the provisions of the General Data Protection Regulation 2016/679.
Your personal data will not be provided to third parties.
